Cilgwenyn Exchanges & Returns Policy

Our customers are the most important people in the world to us and it is essential that you are satisfied with your product. We handle each return query individually to ensure we can cater to your questions personally.

If you are a trade customer, please contact us directly on contact@bees.wales

We only replace items if they are defective or damaged

your items are damaged or defective and you wish an exchange, please ensure that:

There are certain situations where only partial refunds are granted (if applicable):

Please don't destroy or throw away any product before you've spoken to us and agreed that doing so won't affect any refund or replacement. Perishable goods such as food with a seal for health protection and hygiene reasons which has been broken cannot be returned if opened.

Change of mind returns

For change of mind returns, all full price items that are unopened and in its original condition can be returned following the steps below. Please note this does not apply to perishable items or goods with a seal for health protection and hygiene reasons which has been broken.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If you are approved, then your refund will be credited to the account used to originally purchase the items within 14 days. The original shipping charges will be refunded but we cannot reimburse you for your return shipping charges. If you are returning part of a larger order, you may only be refunded a portion of any shipping fees paid. If we receive a return from you, and it is determined that your returned item(s) is not eligible for replacement or refund under our returns policy, you will be responsible for the shipping costs associated with sending the parcel back to you. If you do not wish to pay these shipping costs, we will hold your returned item(s) for a maximum of two weeks from the date of receipt before it is destroyed.

Late or missing refunds

Please note the following item is exempt from the return policy: 14.5kg Pail

This returns policy does not affect your statutory rights. Please refer to the Consumer Rights Act 2015 and Consumer Contracts Regulations for further advice.